Every reply, checked.

Provenly answers your e-commerce tickets inside Gorgias or Zendesk. Every fact is checked against live store data and every action against your rules, before anything reaches a customer.

  • Looks up orders, tracking and stock itself
  • You decide what runs automatically
  • Nothing unverified reaches a customer

How it works

Every fact gets a source before the reply goes out.

Jane“Where is my order #1042? It was supposed to arrive yesterday.”

Hi Jane, order #1042Shopify left our warehouse on TuesdayPicqer and PostNLTracking delivers it todayPostNL.

Verifying · 0 of 4

Provenly answers inside Gorgias or Zendesk. Anything it can't verify waits for your team as a draft.

Writing the reply is the easy part.

Any model can write a friendly answer. What a store needs is an answer that is right, and an action that is allowed. That is the part Provenly is built around.

  1. 01

    Every fact has a source

    Order numbers, amounts, dates, tracking and stock are pulled from Shopify, your warehouse and your policies at the moment of answering. A claim without a source never leaves.

  2. 02

    Rules are code, not suggestions

    You write rules in plain language. Provenly turns them into checks you approve, and enforces them on every reply and every action. A prompt cannot talk its way past a refund limit.

  3. 03

    Autopilot is earned per ticket type

    Provenly starts by drafting while your team decides. Where it proves itself, you switch that ticket type to autopilot. When accuracy drops, it goes back to drafts on its own.

  4. 04

    Every step can be traced

    Each reply and action is stored with its sources, checks and outcome. You can see why something happened, and undo what can be undone.

Say it once. Provenly enforces it every time.

Describe how your store works in your own words. Provenly proposes the exact rule, you approve it, and from then on it is checked in code on every ticket, with a version history of every change.

You write

“Refunds above €50 always need someone from the team to approve them.”

Provenly enforces

shopify.refund → needs approval

when action.amount > 50

The goal: a support team that only handles the exceptions.

80–90%
of tickets handled end to end
< 0.5%
errors on autopilot tickets
0
refunds above your limit without approval
24 h
to trace any mistake to its cause

Provenly is being built with a small group of stores. It opens to others once autopilot has stayed under 0.5% errors for four weeks straight.